Shipping Policy
At Weston Journey, we are committed to ensuring that your orders are processed and delivered as efficiently as possible. Please review our shipping guidelines below:
1. Shipping Locations
We offer worldwide shipping to a variety of locations. Whether you’re near or far, Weston Journey strives to deliver your products to your doorstep, no matter where you are.
2. Shipping Costs
Shipping costs are calculated based on your delivery location and the size/weight of the items in your order. The final shipping cost will be displayed at checkout before you confirm your purchase. For international shipping, additional customs duties or taxes may apply, and these will be the responsibility of the customer.
3. Delivery Times
We aim to deliver your order within 5 to 7 days from the date of dispatch. Delivery times may vary depending on your location and external factors, such as customs processing or delays caused by third-party delivery services.
4. Handling Time
Orders are typically processed within 1 to 2 business days. Once your order has been shipped, you will receive a notification with tracking details (if available) so you can follow your package’s journey.
5. Payment Method
Please note that we only accept Cash on Delivery (COD) as a payment method. No other payment methods, including credit/debit cards or online payments, are offered. Payment will be collected in cash at the time of delivery.
6. Order Tracking
Once your order is dispatched, you will receive an email or SMS with tracking information (if available). Please keep track of your order status through the provided tracking number. If you have any questions or need assistance with tracking, please contact our customer service team.
7. Shipping Delays
While we strive to ensure timely delivery, there may be circumstances beyond our control that cause delays, such as adverse weather, strikes, or customs delays. We will make every effort to keep you informed of any shipping delays.
8. International Orders
For international shipments, customs duties, taxes, and other charges may apply based on the delivery country’s regulations. These additional charges are not included in the product price or shipping fee and will be the responsibility of the customer.
9. Contact Us
If you have any questions regarding shipping or need further assistance, please contact our customer support team at [email protected].